Contact Us

CUSTOMER CARE

Contact potterfar

Our Customer Care team is available to assist with questions about potterfar products, orders, shipping, returns, refunds, and website support.

CONTACT METHODS

Get in Touch

Official Support Email service@potterfar.com

For order assistance, product questions, shipping concerns, returns, refunds, or website support, please contact us by email and include your order number where applicable.

Customer Service Phone +86 139 9854 5105

For general customer service questions, you may contact potterfar using the phone number above.

BUSINESS INFORMATION

Qingdao Geometric Drawing Star Technology Co., Ltd.

potterfar is owned and operated by Qingdao Geometric Drawing Star Technology Co., Ltd.

Brand potterfar
Legal Company Name Qingdao Geometric Drawing Star Technology Co., Ltd.
Website potterfar.com
Customer Support Email service@potterfar.com
Customer Service Phone +86 139 9854 5105
Registered Business & Designated Return Address Room 1811-3, Building 7, No. 23 Liaoyang East Road, Laoshan District, Qingdao City, Shandong Province

HOW WE CAN HELP

Customer Support

01 · Product Questions Contact us if you need assistance understanding product information, specifications, features, or other details before placing an order.
02 · Order Support For questions about an existing purchase, please include your order number so our Customer Care team can identify your order more efficiently.
03 · Shipping & Tracking Contact us if you need help with tracking information, delivery updates, shipping concerns, or a package that appears delayed or cannot be located.
04 · Returns & Refunds Customer Care can assist with return approval, return instructions, damaged or incorrect products, refund questions, and other eligible after-sales matters.

ORDER ASSISTANCE

Contacting Us About an Order

To help us review an order-related request, please provide your order number and a clear description of the assistance you need.

Order Number Include the order number associated with your purchase.
Product Information Identify the product related to your question or request.
Photos or Videos For damaged, defective, incomplete, or incorrect items, include clear photos or videos where relevant.

ORDER ISSUES

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, incomplete, incorrect, or materially different from the applicable product description, please contact Customer Care.

Include your order number and relevant photos or videos where appropriate. After reviewing the issue, we will provide an appropriate replacement, refund, return, or other reasonable solution in accordance with the applicable store policy.

RETURN ADDRESS INFORMATION

Registered Address & Return Address Are the Same

The following address serves as both the registered business address of Qingdao Geometric Drawing Star Technology Co., Ltd. and the designated return address for approved potterfar customer returns:

Room 1811-3, Building 7, No. 23 Liaoyang East Road, Laoshan District, Qingdao City, Shandong Province

Customers must contact service@potterfar.com and obtain return approval and applicable return instructions before sending any return parcel.

CUSTOMER CARE

Contact potterfar Customer Care

Legal Company Qingdao Geometric Drawing Star Technology Co., Ltd.
Registered Business & Designated Return Address Room 1811-3, Building 7, No. 23 Liaoyang East Road, Laoshan District, Qingdao City, Shandong Province

HERE TO HELP

Thank You for Choosing potterfar

We appreciate your support of potterfar and our artistic water feature collection. For assistance with products, orders, shipping, returns, refunds, or website support, please contact our Customer Care team.