CALVERTY · DELIVERY INFORMATION

Shipping Policy

This Shipping Policy explains the shipping destinations, shipping options, charges, order processing times, estimated delivery times, tracking information, and other delivery conditions applicable to purchases made through calverty.com.

SHIPPING TIME SUMMARY

Processing & Estimated Delivery

Processing time is separate from carrier transit time. Estimated delivery times begin after the order has been dispatched.

01 · SHIPPING DESTINATION

Where We Ship

Calverty currently provides shipping to eligible addresses in the United States. Customers are responsible for entering a complete and accurate delivery address during checkout.

02 · SHIPPING OPTIONS

Available Shipping Methods

The shipping options and applicable charges available for an individual order are displayed during checkout before payment is completed.

03 · ORDER PROCESSING

Preparing Your Order

Orders are generally processed within 1–3 business days after successful payment confirmation. Processing includes reviewing the order and preparing eligible products for shipment.

Order processing time is separate from carrier transit time. Estimated carrier transit time begins after the order has been dispatched and transferred to the applicable shipping carrier.

04 · DELIVERY

Estimated Delivery Times

Express Shipping is estimated to arrive within 5–8 business days after dispatch. Standard Shipping and Free Shipping are estimated to arrive within 7–12 business days after dispatch.

These delivery estimates do not include the 1–3 business day order processing period.

Delivery times are estimates rather than guaranteed arrival dates. Actual delivery may be affected by the destination, carrier operations, weather, transportation disruptions, high-volume periods, or other circumstances outside our reasonable control.

05 · ORDER TRACKING

Shipment Updates

When tracking information is available for an order, it may be provided after shipment so that customers can follow the progress of their delivery. Carrier tracking systems may require additional time to display the first update after shipment information is created.

06 · SHIPPING ADDRESS

Accurate Delivery Information

Customers should carefully review the recipient name, street address, city, state, postal code, and other applicable delivery information before completing an order.

If you notice an error in your shipping information after placing an order, contact Customer Care as soon as possible. Address changes cannot be guaranteed once order processing or shipment has begun.

07 · DELIVERY DELAYS

Delays During Transportation

Delivery may occasionally be affected by circumstances outside our reasonable control, including severe weather, carrier disruptions, transportation interruptions, high-volume periods, incorrect delivery information, or other logistical events. These circumstances may result in delivery taking longer than the estimated timeframe.

08 · DELIVERY ISSUES

Lost, Damaged or Incorrect Deliveries

If your order appears to be lost in transit, arrives damaged, or contains an incorrect product, please contact Customer Care so the issue can be reviewed.

Please provide your order number, a description of the issue, and photographs where reasonably applicable. Return and refund eligibility is handled in accordance with the Return and Refund Policy published on calverty.com.

09 · RETURNS

Return Information

Eligible products may be returned within 180 days from the date of delivery, subject to the conditions and procedures stated in the Return and Refund Policy published on calverty.com. Please contact Customer Care before sending a product back.

10 · SHIPPING SUPPORT

Questions About Your Shipment

For questions regarding shipping, tracking, delivery, or an existing order, contact Calverty Customer Care at service@calverty.com . Please include your order number when contacting us about an existing purchase.

BUSINESS INFORMATION

Calverty Store Operator

Store Brand:
Calverty

Operating Company:
Hefei Yishanxing E-commerce Co., Ltd.

Registered Business Address:
Room 403, Building 4, Area A, Dongfang Lan Hai, Yungulu, Wannianbu Street, Baohe District, Hefei City, Anhui Province

Customer Care Email:
service@calverty.com