CUSTOMER PRIVACY

Privacy Policy

At potterfar.com, we respect your privacy and are committed to handling personal information responsibly and transparently. This Privacy Policy explains what information we collect, how we use and share it, how we protect it, and the choices and rights that may be available to you.

Last updated: August 19, 2026

DATA CONTROLLER

Qingdao Geometric Drawing Star Technology Co., Ltd.

potterfar is owned and operated by Qingdao Geometric Drawing Star Technology Co., Ltd.

Qingdao Geometric Drawing Star Technology Co., Ltd. acts as the data controller for personal information processed in connection with potterfar.com, except where another party independently determines how and why personal information is processed.

SECTION 01

Personal Information We Collect

We may collect personal information that you provide directly when you place an order, communicate with Customer Care, use our website, or otherwise interact with potterfar.

SECTION 02

Payment Information

When you make a purchase, payment information required to complete the transaction may be collected and processed through the payment services made available during checkout.

Payment service providers may process payment information according to their own privacy and security practices. potterfar receives the transaction information reasonably necessary to process orders, provide support, manage refunds, and maintain appropriate transaction records.

SECTION 03

How We Use Your Information

We may use personal information for purposes reasonably connected with operating potterfar.com and providing our products and services, including:

• Processing, confirming, and fulfilling customer orders.
• Processing transactions, returns, refunds, and other order-related requests.
• Providing shipping information and delivery-related support.
• Responding to customer questions and support requests.
• Maintaining and improving website functionality and customer experience.
• Detecting, investigating, and preventing fraud, misuse, security incidents, or other harmful activity.
• Complying with applicable legal, regulatory, accounting, and operational requirements.

SECTION 04

Customer Communications

We may use your contact information to send transactional or service-related communications, including order confirmations, shipping updates, return or refund information, customer support responses, and important notices relating to your purchase.

Where permitted and where any required choice or consent has been provided, we may also send promotional or marketing communications. You may use the available unsubscribe method for applicable marketing communications.

SECTION 05

Information Sharing & Disclosure

We do not sell or rent personal information as part of our ordinary customer service operations. We may share information with service providers where reasonably necessary to operate our website and fulfill customer transactions.

SECTION 06

Cookies & Similar Technologies

potterfar.com may use cookies and similar technologies to support website functionality, remember preferences, maintain shopping features, understand website activity, improve performance, and support security.

Depending on your browser, device, location, and applicable requirements, you may be able to manage certain cookie settings through your browser or other controls made available on the website.

SECTION 07

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

No internet transmission, storage system, or security method can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we work to maintain safeguards appropriate to our operations.

SECTION 08

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including completing transactions, providing customer service, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable obligations.

SECTION 09

Your Privacy Rights

Depending on applicable privacy law and your location, you may have certain rights concerning your personal information, which may include the ability to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of eligible personal information.
• Request information regarding certain processing or disclosures.
• Object to or request restriction of certain processing where applicable.
• Withdraw consent where processing is based on consent and withdrawal is legally available.

To submit a privacy request, contact service@potterfar.com . We may request information reasonably necessary to verify your identity and process your request.

SECTION 10

International Processing

Because our website, service providers, payment services, logistics providers, or technical infrastructure may operate in different locations, personal information may be processed or stored outside the country or region where you live. Where applicable, we take reasonable steps to handle such information in accordance with relevant privacy requirements.

SECTION 11

Children's Privacy

potterfar.com is intended for general shopping purposes and is not directed specifically to children. If we become aware that personal information has been collected in circumstances requiring parental or guardian authorization under applicable law, we will take reasonable steps to address the information as required.

SECTION 12

Third-Party Services

Our website may use or provide access to third-party services that maintain their own privacy practices. When you interact directly with a third-party service, its handling of personal information may be governed by its own privacy terms and policies.

SECTION 13

Changes to This Privacy Policy

We may update this Privacy Policy when reasonably necessary to reflect changes to our practices, website operations, services, or applicable requirements. The current version will be published on this page with the applicable updated date.

OFFICIAL BUSINESS INFORMATION

Qingdao Geometric Drawing Star Technology Co., Ltd.

PRIVACY CONTACT

Questions About Your Privacy?

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us using the information below.