CUSTOMER SERVICE POLICY

Return & Refund Policy

At potterfar.com, we want every customer to shop with confidence. This Return & Refund Policy explains our 180-day return period, free approved return shipping, refund process, return destination, and customer support procedures.

Last updated: August 19, 2026

RETURN POLICY AT A GLANCE

180-Day Free Return

SECTION 01

Return Window

Eligible potterfar purchases may be returned within 180 calendar days after confirmed delivery.

To qualify for a standard preference-based return, the product should generally be unused, undamaged, and in its original condition with original packaging, accessories, components, and included materials where reasonably applicable.

Different eligibility considerations may apply where a product arrives damaged, defective, incorrect, incomplete, or materially different from its description.

SECTION 02

How to Request a Return

To begin a return request, contact the potterfar Customer Care team at service@potterfar.com .

Please provide your order number, the product you wish to return, the reason for the return, and photos or videos where relevant.

Customers must receive return approval and applicable return instructions before sending products back. Unauthorized return methods or shipments may not qualify for reimbursement of shipping costs.

SECTION 03

Damaged, Defective, Incorrect or Incomplete Items

Please inspect your order after delivery. If a product arrives damaged, defective, incorrect, incomplete, or materially different from its product description, contact us as soon as possible.

Please provide your order number, a description of the issue, and clear photos or videos where relevant so our team can review the situation.

After review, an appropriate solution may include a replacement, refund, authorized return, or another reasonable resolution. Customers will not be required to bear approved return-shipping costs for merchant-side issues.

SECTION 04

Refund Process

Once a returned product is received and inspected, we will review the return and determine whether the refund is approved.

Approved refunds are issued to the original payment method within 5–10 business days after the returned product has been received and inspected.

Your bank, card issuer, or payment provider may require additional time to post the refund after it has been issued.

SECTION 05

Return Eligibility

For preference-based returns, products should generally meet the following conditions:

• The return request is submitted within 180 calendar days after confirmed delivery.
• The product is unused and in its original condition where reasonably applicable.
• Original packaging, accessories, parts, and included materials are returned where reasonably applicable.
• The customer provides sufficient order information to identify the purchase.
• The approved return method and return instructions are followed.

Products damaged through misuse, unauthorized modification, improper handling, or circumstances unrelated to the original condition of the product may not qualify for a standard return.

SECTION 06

Exchange or Replacement Requests

If you would like to request an exchange or replacement, please contact our Customer Care team before sending any product back.

Exchange or replacement availability may depend on product condition, stock availability, the reason for the request, and the circumstances of the original order.

SECTION 07

Free Approved Return Shipping

Eligible approved returns within the 180-day return period qualify for free return shipping when the customer follows the return method provided or authorized by potterfar Customer Care.

Please do not arrange an unauthorized return shipment before receiving instructions. Shipping costs resulting from an unauthorized return method may not be reimbursed.

For damaged, defective, incorrect, incomplete, or materially different products, approved return-shipping costs are covered by potterfar.

SECTION 08

Return Destination

The registered business address of Qingdao Geometric Drawing Star Technology Co., Ltd. is also the designated return address for approved potterfar customer returns:

Customers must contact service@potterfar.com and obtain return approval and applicable return instructions before sending any return parcel.

SECTION 09

Missing or Delayed Refunds

If you have been notified that a refund was issued but it has not appeared after the expected processing period, please first check with your bank, card issuer, or payment provider.

If you still need assistance, contact service@potterfar.com and include your order number and relevant refund information.

SECTION 10

Customer Support

For questions regarding returns, refunds, replacements, damaged products, or return instructions, contact the potterfar Customer Care team at service@potterfar.com .

OFFICIAL BUSINESS INFORMATION

Qingdao Geometric Drawing Star Technology Co., Ltd.

This address serves as both the registered business address of Qingdao Geometric Drawing Star Technology Co., Ltd. and the designated return address for approved potterfar customer returns. Return authorization must be obtained before sending a return parcel.

RETURN ASSISTANCE

Questions About a Return or Refund?

For return or refund questions, contact potterfar Customer Care and include your order number when your request relates to an existing purchase.