Payment Methods
SECURE CHECKOUT
Payment Methods
At potterfar.com, we provide secure and convenient payment options to make purchasing your favorite artistic water features simple, safe, and reliable.
Last updated: August 19, 2026
PAYMENT SERVICE OPERATOR
Qingdao Geometric Drawing Star Technology Co., Ltd.
potterfar is owned and operated by Qingdao Geometric Drawing Star Technology Co., Ltd. The company is responsible for potterfar.com, customer orders, payment administration, refunds, and customer support.
PAYMENT SECURITY
Safe and Flexible Payment Experience
potterfar works with payment service providers to process transactions and provide customers with a secure and convenient checkout experience. Payment information is transmitted through the payment systems made available during checkout.
AVAILABLE PAYMENT METHODS
Payment Options at Checkout
The payment methods currently available for your order are displayed during checkout. Availability may vary depending on your location, order value, transaction currency, device, and the payment services available through our checkout system.
Please review the payment options shown at checkout before submitting your order. potterfar does not guarantee that every payment method will be available for every transaction.
PAYMENT PROCESS
How Payment Works
PAYMENT AUTHORIZATION
Payment Confirmation
Orders are processed after payment has been successfully authorized and confirmed.
A submitted order may be subject to payment authorization, security screening, or other transaction checks performed by the applicable payment provider or financial institution.
BILLING INFORMATION
Accurate Payment Details
Customers are responsible for providing accurate billing and payment information during checkout. Incorrect or incomplete information may result in payment failure, additional verification, or an unsuccessful order.
PAYMENT ISSUES
Declined or Unsuccessful Payments
Payments may be declined because of incorrect billing information, bank authorization requirements, insufficient funds, transaction limits, security checks, or restrictions applied by the payment provider.
If your payment is declined, review the information entered during checkout. You may also contact your bank or payment provider for additional information.
CURRENCY & CHARGES
Currency Information
Please review the currency and final order total displayed during checkout before submitting payment.
Where currency conversion applies, your bank or payment provider may use its own exchange rate or apply additional conversion or transaction fees. Such charges are determined by the relevant financial institution or payment provider.
TRANSACTION SECURITY
Protecting Payment Information
We use reasonable administrative and technical measures and payment service providers to help protect information associated with online transactions.
For your security, never send complete payment card numbers, PINs, passwords, or card security codes to potterfar by email.
UNEXPECTED CHARGES
Duplicate or Unrecognized Payment
If you notice an unexpected or possible duplicate charge associated with a potterfar purchase, contact service@potterfar.com with your order number and relevant transaction details. Please do not include complete card numbers, passwords, PINs, or security codes.
REFUNDS
How Approved Refunds Are Issued
Approved refunds are issued to the original payment method within 5–10 business days after an eligible returned product has been received and inspected.
If Customer Care approves a refund without requiring a return, the 5–10 business day period begins after the claim is approved. Your bank or payment provider may require additional time before the refunded amount appears in your account.
PAYMENT QUESTIONS
Need Help With a Payment?
For payment-related questions, please contact the potterfar Customer Care team at service@potterfar.com . Please include your order number and a clear description of the issue when contacting us about an existing purchase.
OFFICIAL BUSINESS INFORMATION
